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Terms And Conditions

By using you agree to these Terms. We reserve the right to change these Terms from time to time without prior notification.

Returns Policy

All of our products are bespoke, and any items that are delivered as described and are in good condition may not be refunded. We reserve the right to charge for re-posting of goods that are returned in error.

We can not be held responsible for customer generated mistakes, errors or defects including spelling, typographical or grammar errors; poor image quality derived from low resolution images, order quantity, or other ordering errors. To prevent these errors from happening, we ask that you thouroughly check and sign off your artwork at proof stage.

Damaged Goods

Damaged items will be exchanged free of charge. Any problems with any part of an order must be reported to us within 24 hours of receipt.


All copyright, template design rights and intellectual property rights existing in our designs and products, or in the text and design of this website are and will remain the property of Whitehall Printing. Any infringement of these rights will be pursued vigorously.

It is the responsibility of the client to ensure that there is no infringement of copyright by using images supplied by the client. By submitting images to us you warrant that you own the copyright to the photograph, logos, trademarks, designs or other artwork or have written permission or authorisation from the photographer or other copyright owner to make copies of this material.

Image Content

We do not accept images that display threatening, obscene, profane, violent, pornographic or potentially offensive content. We reserve the right to reject any image or project at any time. We are not legally responsible for the content of any submissions to us.

Order Confirmation

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


In the event that you cancel your order prior to production but after we have supplied you with a proof, you will then be charged for the preparatory work that we have carried out, and that cost only.  

Credit card Security

All online orders using credit cards will have the numbers encrypted. They are only decrypted after they reach our computer. They are not held in clear text on any web site or file-sharing system.


A signature will be required for all deliveries. Please note that Scottish highland and Island addresses may incurr additional delivery charges. In this instance we will inform the customer of any extra cost before we proceed with the order. Once the goods are delivered, the risk of loss and damage is carried by the recipient.

Privacy Policy

We will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. By ordering products from Whitehall Online your contact details are automatically entered on to the databases of Whitehall Printing. If you do not wish to be contacted by Whitehall Printing in the future, please notify us at any time by emailing


We, Whitehall Printing, reserve the right to alter the pricing of any product without notice.

Force Majeure

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.